IT MIGHT
sound like a contradiction in terms, but for the first time one of the main
Irish consumer banks is moving to cashless banking in all its branches.
National
Irish Bank has written to thousands of its customers this month informing them
of a “new style of banking” in which branches will not handle over-the-counter
cash transactions.
The letter
says branches will no longer handle cash withdrawals and lodgements, night safe
lodgements and foreign currency cash. Branches will continue to lodge cheques,
drafts and postal orders and issue drafts.
Customers are advised to obtain cash from “ATMs nationwide” or to seek
“cash-back” on their debit cards.
A spokesman confirmed that cashless banking was being introduced across the
entire NIB branch network over the next 18 months, and had already been
introduced successfully in a number of branches. He said the feedback from
customers was positive with few complaints.
“These branches provide better security for staff and allow us to spend more
time, in a better setting, with our customers . . . Customers like them, as our
staff have more time to discuss customers’ overall
needs.”
However, NIB customer Frank Barry from Malahide described the change as
hilarious and ridiculous: “A bank refusing to accept cash . . . I thought
that’s what they are for?”
Mr Barry contacted The Irish Times after his wife Catherine Gralton received
two letters informing her that the local branch would stop handling cash from
next February.
“If I did have a cash lodgement, I would have to go to another bank, buy a
bank draft and then go to NIB to lodge it,” he said.
An NIB spokesman said the changes followed the model used by NIB’s parent, Danish-owned
Danske Bank. Cashless banking is far more common in
The spokesman said it recognised that some business customers may need to
lodge and withdraw cash and it would offer these a number of options.
However, he declined to say what these options were, citing security
reasons.
NIB announced earlier this month it was cutting 150 jobs and closing 25 of
the bank’s 58 branches because of the recession and changes in the banking sector.
ACC Bank, which specialises in business lending, has also moved to cashless
operations.
The Irish Banking Federation said it was not aware of any other main banks
introducing cashless banking at this stage, though a spokesman added that “they
would all love to”.
Handling cash is more expensive than the non-cash alternatives such as
internet banking or debit and credit cards.
Cash also poses greater security threats for the banks, whereas consumers
bear many of the risks associated with non-cash transactions.